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Refunds & Cancellation Policy

Overview

We strive to provide the best service to our customers. To ensure clarity and transparency, we have outlined our Refunds and Cancellation Policy below. Please review the following terms and conditions carefully.

 Service Validity

All services purchased on our website expire 365 days from the date of purchase. This ensures you have ample time to utilize our services.

 

Refund Eligibility

  • Refund Period: Purchases are eligible for a refund within 90 days from the date of purchase.

  • Ineligible Refund Period: Purchases are ineligible for a refund after 90 days from the date of purchase.

 Cancellations

  • Cancellation Requests: To cancel your appointment, please contact either Short Pump at 804-533-5628 or Midlothian at 804-464-2668. 

  • Cancellation Timing: Cancellation requests must be submitted at least 24 hours before the scheduled service. If a cancellation request is not received within this timeframe, the full service fee will be charged, and no refund will be provided.

  • Effect of Cancellation: Upon timely cancellation (at least 24 hours in advance), your service will be cancelled without any charges. If the cancellation occurs within the 90-day refund period, you may be eligible for a partial or full refund, subject to our review.

Contact Information

If you have any questions or concerns about our Refunds and Cancellation Policy, please contact us:

Changes to This Policy

We reserve the right to modify or update this Refunds and Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed about our practices.

By purchasing our services, you acknowledge that you have read, understood, and agree to the terms and conditions outlined in this Refunds and Cancellation Policy.

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